Refund Policy

3. Cancelamento por Parte da Casa do Frade

Last update: 12/06/2025

At Casa do Frade, confirmed reservations are final.

We aim to provide a smooth experience from booking through to the end of your stay. Our refund policy has been designed to balance flexibility for our guests with the efficient management of the accommodation.

1. Cancelation

Cancelamento:
Não serão permitidos cancelamentos por parte do cliente.

Reembolsos:
Em virtude do caráter definitivo da reserva, não será efetuado nenhum reembolso, exceto em situações de cancelamento por parte da Casa do Frade, conforme descrito abaixo.

2. Cancelation by Casa do Frade

If, for any unforeseen reason, Casa do Frade is forced to cancel your reservation, the guest will be entitled to:

A full refund of the amount paid, if the stay has not yet been used;

A proportional refund for the number of unused nights, if the cancellation occurs during the stay;

Rescheduling of the stay, subject to availability and mutual agreement between both parties.

3. Exceptional Circumstances

Casa do Frade may, at its sole discretion, authorise full or partial refunds, or rescheduling, in exceptional and duly justified circumstances (for example: health reasons, serious unforeseen events, or force majeure).
Each request will be assessed on a case-by-case basis, with no guarantee of approval.

To submit an exceptional request, please contact us by email: casadofrade@pm.me

4. Acceptance of the Terms

By completing the reservation, the guest declares that they have read, understood, and accepted this Refund Policy.